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Video Security Monitoring and Dispatch

Urban Alarm, a Kastle-owned company, seeks a technology savvy and detail oriented Customer Service and Security professional to work as a critical customer-facing member of our team.  Urban Alarm is a leading DC-based security provider with customers in the commercial, institutional, property management, and high-end residential space.

We will provide you with training and experience to become a key member of our team with management opportunities.

The primary function of this role is to monitor security video events from sites in the region taking action as needed. Operation is 24/7 and all shifts are available.  

Sample Tasks:

  • Monitor real-time security video taking action as needed based on procedure manual; actions include notify on-site guards, engage via 2-way audio, document event, dispatch police
  • Review daily alarm activity and provide any needed follow up
  • Answer customer calls documenting requests and coordinating responses
  • Updating security information system
  • Maintain installation and equipment documentation wiki

You must have/be:

  • Excellent written and verbal skills
  • Must have excellent attention to detail and process
  • Pass criminal background check for licensing as needed

We offer competitive benefits including LTD/STD, life insurance, 401k, health & dental insurance, mileage reimbursement and more. Opportunity for leadership position as company expands. 

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